Frequently Asked Questions

Straight answers to the questions we get asked most. If you don't see what you're looking for, reach out through our contact page.

SERVICES & CAPABILITIES

We build custom products and prototypes. Our core services are laser engraving, 3D printing, and 3D scanning. We make personalized gifts (slate coasters, cutting boards, photo crystals, keychains) and we take on engineering work for custom parts, prototypes, and production runs.

Yes. We offer professional services at affordable rates for custom parts, prototype development, 3D scanning, reverse engineering, and production runs. Prototype-to-part, we can usually get you a quote within 24 hours.

Slate, hardwoods (walnut, cherry, maple), crystal, leather, acrylic, glass, stainless steel, and coated tumblers. For 3D printing we run PETG, PLA, ABS, TPU, and specialty composites. If you're unsure whether we can work with a specific material, just ask.

We do. Weddings, corporate gifts, event swag, retail wholesale - reach out through our contact page with quantity, deadline, and design details and we'll put together a quote.

CUSTOM DESIGN STUDIO

Pick your product, drop in your design or photo, add text, and we build it. The Design Studio lets you see exactly what your piece will look like before you order. No back-and-forth emails, no design fees, no guessing.

Yes. SVG, PNG, and JPG files all work. For laser engraving, high-contrast black-and-white artwork produces the cleanest results. For photo crystals, a sharp color photo works best. If you're not sure your file will work, send it to us and we'll tell you before you order.

For personalized products in the Design Studio, pricing is shown live as you build. For engineering work or anything outside the standard catalog, send us a message through our contact page with a description, any reference files, and your deadline. We'll respond with a quote, timeline, and next steps.

ORDERS, SHIPPING & PICKUP

Most personalized products ship within 3 to 5 business days after order. Larger projects, bulk orders, and engineering services run on custom timelines - we'll quote turnaround when we quote the job.

Yes. Custom products ship anywhere in the United States. Filament is local pickup only in the DFW area.

Sometimes - it depends on workload and material availability. If you have a hard deadline, contact us before you order and we'll tell you honestly whether we can hit it.

Shipping filament across the country doesn't make economic sense for you or for us. If you're in the DFW area and need spools fast, we stock premium filament at fair prices and you can grab it same-day.

RETURNS & SUPPORT

Custom and personalized items are non-returnable because they're built specifically for you. If your order arrives damaged or doesn't match what you designed, contact us within 7 days and we'll make it right - replacement, remake, or refund.

Yes - find us on Facebook and YouTube. Links in the footer.

3D Scanning

3D scanning uses structured light to capture the exact shape and dimensions of a physical object, creating a digital 3D file. The result is a highly accurate digital replica that can be used for 3D printing, reverse engineering, quality inspection, or digital archival.

Most solid objects can be scanned -- plastic, wood, metal, ceramic, stone, and more. Objects with reflective, transparent, or very dark surfaces need a light coating of scanning spray before scanning. The spray evaporates completely on its own and leaves no residue. Soft or fuzzy materials like fabric and fur are the main exception -- the scanner needs a solid surface to read.

Our professional desktop scanner achieves up to 0.05mm accuracy (50 microns) -- roughly the width of a human hair. That level of precision is critical for replacement parts, engineering, and anything where exact fit matters.

A small object (under 6 inches) typically takes 15-30 minutes including setup. Medium objects (6-18 inches) take 30-90 minutes. Larger or more complex objects may require multiple scan passes and can take a couple hours. Post-processing (cleanup, export) is done after the scan session.

Standard delivery includes STL and OBJ files -- these are mesh files ready for 3D printing or visualization. If you need a parametric CAD file (STEP or IGES) for engineering or manufacturing, that requires additional reverse engineering work and is quoted separately.

A mesh file (STL/OBJ) is a surface made of triangles -- it captures the shape but can't be easily edited in engineering software. A CAD file (STEP/IGES) is parametric, meaning it has real dimensions, features, and tolerances that an engineer can modify. The scan produces a mesh. Converting to CAD is a separate skilled service.

No. Reflective, transparent, and dark surfaces require a disappearing scanning spray to capture properly. The spray is completely safe -- it evaporates on its own within a few hours and leaves zero residue on your object. We include surface preparation and tracking markers at no extra charge.

Yes. We offer a complete scan-to-print pipeline under one roof. We scan your object, clean up the digital file, and 3D print an exact replica -- or a modified version if you need changes. No file transfers between vendors, no compatibility headaches.

Our scanner handles objects from about 1 inch up to around 3 feet. Small intricate items (jewelry, mechanical parts, figurines) and medium objects (tools, consumer products, automotive parts) are the sweet spot. For objects larger than 3 feet, reach out and we'll discuss options.

Reach out through our contact page or email us at info@3bladesmakerlab.com. Tell us what you need scanned, roughly how big it is, and what you plan to use the file for. We'll give you a straight answer on what it'll take.